PAYMENT CLAIM DISPUTE

May you kindly assist in fixing the account payment dispute. I contacted IUA policy on the 22nd of November 2024, to confirm the payment of Edgars account through the Balance Protection Plan. They provided me an acceptance letter stating and confirming the payment of R5198 on September 17, 2024. When I contacted Edgars, they claimed that the payment does not show in their system. Instead they debiting an amount of R400 from my bank account since December 2024 threatening to list my name on credit bureaux if I don't pay. Remember that all perks, including club membership, are currently suspended due to nonpayment. Could you please assist as soon as possible and I can kindly forward you , upon request, the previous response letter,the IUA approval letter as well as the most recent account statement for Edgars. I would highly appreciate your response at your earliest convenience as the matter has been dragging for some time now since November to date. I can forward you the numerous emails including the recent one sent to their nternal adjudicator, upon request, that I have been sending to Edgars without any help or response from their side. is completely disrespectful and awful.

Regards Gloria Moila