Frustrated

Good Day

Reference Number: 1st 20259 : 2nd CAS-***-V4Q8D8

I am Sending this email I am dissatisfied in my heart I've bought electricity online using the RCS card and I never received electricity token on the night I contacted both RCS and blue label and none of the two parties are able to give me concrete feedback.

RCS states that the transaction have went out and I must be the one who contacts BlueLabel with my own airtime they not going to get involved in the enquiry of this, I contact Blue Label they state that they are unable to Locate the transaction, I have been making follow ups since the 19th and i wanted 24 hours still no trace of the transaction and it makes me wonder the legitimate of the other service providers that you RCS have signup with,

Between RCS and Blue Label one of you must be accountable of the transaction where it went because at the end of the day, I must be the one who needs to pay this account, and I will not account for this because I didn't receive any services

I took it far to enquire on Blue Label WhatsApp number *** and i have attached the Feedback, I am really hoping this will be the last time I am following up this matter,

Regards Zandile Khoza