Formal Complaint Regarding Account Issues with RCS/Edgars

I am writing to express my deep dissatisfaction with the handling of my Edgars account since its management was transferred to RCS. I have been a loyal customer of Edgars for many years, consistently utilizing my 6-month interest-free account and ensuring timely payments. However, since RCS took over, I have faced continuous issues that have significantly impacted my customer experience.

1. Unconsented Service Fee: Recently, a service fee of R28.00 was added to my account. While I was informed that RCS has the right to make such changes with written notice, I never consented to this fee. Although I reluctantly accepted it, it was only to avoid further inconvenience.

2. Interest Charged on Interest-Free Purchases: After making a purchase at Edgars on my interest-free account, I noticed that not only was the R28.00 service fee charged, but I was also billed interest on my purchase. Upon querying this, I was informed that the interest is being charged on the service fee itself. This is both frustrating and unacceptable, as it contradicts the principles of an interest-free account.

3. Inconsistency with Other Accounts: I hold another RCS clothing account where a service fee is also app****. However, interest is never charged on that account's service fee. This inconsistency raises serious concerns about the transparency and fairness of RCS's practices.

The service and policies since RCS took over have been disappointing and lack any effort to maintain customer satisfaction. As a result, I have decided to settle my account in full and terminate my relationship with Edgars.

I expect a prompt response addressing my concerns, including an explanation of why interest is charged on the service fee for my account and not on others.

RCS/Edgars has consistently failed to uphold the standards I experienced before this transition, leaving me deeply dissatisfied.