Edgars taking me from pillar to post n im angry

Iv nade a payment with edgars on 15 december 350 thy r telling me tht they cant locate my money n thy hav charged me n now i want to settle my acc thy r telling me i cant settle my acc due to the 350 tht is hanging iv sent them proof of payment via email been callng them with no help whn we owe them they call u so they can charge us but whn we hv a problem n we eamil them they send me automatic emails