disgusting Service

I have just gotten off the line with your customer agent, Vuyokahsi. I must say I am utterly disappointed by the calibre of people you employ and entrust your business to. She had the audacity to put the phone on the desk for 5 minutes while I was talking, and then transferred me without informing me. I hung on for another 10 minutes before eventually giving up. sadly to say my query is still not resolve