Blue Label **** on my account

Dear Edgars Team,

I have noticed a subscription on my account that I never signed up for. How are ****mers being granted access to our accounts? These charges are extremely high, and if one is unaware, they will continue paying the account without realizing that the bill is not decreasing.

Specifically, I found a subscription called Blue Label on my account, deducting R299—I have no idea what this is for! Edgars has not provided any explanation regarding these deductions or who is behind them. Frankly, it seems as though Edgars may be complicit, or at least negligent, in allowing this.

It all started after I received a phone call saying I had been granted a R500 voucher to purchase accessories—but instead, R299 was deducted from my account.

I demand that this unauthorized subscription be removed immediately. If not resolved, I will be forced to take this matter further. We work hard for our money, and it is unacceptable for Edgars to allow this kind of unauthorized access and deductions from our accounts.

Kindly treat this matter with the urgency it deserves.