Absolutely disgusting service from Edgars/RCS.

I paid my monthly instalment of R252.57 via EFT on 27 May 2026 and sent proof of payment to edg*******, ***, and ***. Despite this, I am still being harassed every single day with calls, messages, and reminders claiming that I have not paid my account.

What exactly is going on at Edgars/RCS? Are employees not doing their jobs, or are customer payments simply being ignored? I have provided proof of payment, yet I am being treated like a delinquent customer. The level of incompetence is unbelievable.

This experience has made me question why this account balance hardly seems to decrease. If payments are not being captured or allocated correctly, then it is no wonder customers are frustrated. It appears that customers are expected to spend their time constantly proving that they have paid because Edgars/RCS cannot manage basic account administration.

What makes this even worse is that your negligence could negatively affect my credit profile. I should not have to worry about my credit record being damaged because of your internal failures. I paid my account. I sent proof. My responsibility ended there.

The daily harassment must stop. Instead of repeatedly contacting customers who have already paid, perhaps Edgars/RCS should focus on fixing its broken processes and holding staff accountable for failing to process payments correctly.

This is not customer service. It is incompetence, poor administration, and complete disregard for customers. I expect this matter to be resolved immediately before further damage is done to my credit profile.