Poor Consumer Complaints Service

I've purchased a Loaf of Sunbake Brown Bread(BB 14/08/2020, L2 222 18:45) on the 12/08/20 at a Shop in Gerry Oberholzer Street, Reiger Park, Boksburg.

Upon consuming the bread my child inform me the quality of the bread isn't Good(slices breaking) I decided to call the Customer care number***) on the packaging to inform Sunbake of the defect. I've called couple of times on the 12/08/2020 between 12h00 - 15h00 and NO success to Log the defect. I called again on the 13/08/2020 at 08h30 and decided to choose option 3. Receptionist informed me the person(Lungusa) handling the complaints is not in the office and ask for my contact details. I've left my details and 3 hours still no call received.

This poor service from RCL isn't GOOD and highly disappointing. I still have the Product should you be interested in looking at it.