XM
Xolani M

1 reviews | Active since Aug 2018

30 Dec 2022, 17:10

OUMA Rucks with foreign terms inside

It was so unprofessional for who ever was packing one of the OUMA butter milk rusks pack with manufacture date 13/08/2022 04:34. Inside the box we found used folded sellotape and also found Cadbury daily milk paper folder inside, it either someone was stilling or eating the slap and there after during the sealing of the box of rucks he/she then seal it with the items above. I don’t know how you going to monitor this but this will make you loose reliable customers

0
Replies (2)
RCL Foods Grocery
RCL Foods Grocery's reply03 Jan 2023, 07:56
Official
Dear Xolani

We acknowledge receipt of your complaint.  Kindly call the customer care number printed on the box to speak to one of our agents so that we can call and make arrangements for photos to be sent etc.  We sincerely apologise for the inconvenience and would like to assist asap.

Regards

RCL Customer Care
RCL Foods Grocery
RCL Foods Grocery's reply11 Jan 2023, 13:49
Official
Dear Xolani

Kindly contact our RCL Customer Care team on the number provided on the packaging so that they can assist at once.

Regards

RCL Customer Care