misleading the consumer

i bought chicken at makro ottery it was the 2kg mixed chicken pieces that was 6 in a bag and i bought 2 sealed bags from the store in my mind it is mixed potions like advertised lo and behold when i opened the bags it was dry pieces in it and no mixed pieces i ma sitting with 12 packets of 2 kg bags i do not eat dry pieces if i wanted to buy dry pieces i will buy it but do not mislead the consumer because it is not right the prodution date is 9/11/2022 use by date is 8/11/2023 the batch numbers *** case 31 the next one is production date is 9/11/2022 use by date 08/11/2023 batch no is *** case nr 29.I message to the rcl whatssap line and someone responded that i must go to makro to sort it out but is it rcls product and the bags was sealed various call and messages to makro and rcl and no one responded to me which i think is unfair towards a customer i want someone to get back to me in connection with this because this is not how to treat a customer what is the companies policy so it is ok if customers buy the product but when the customer has a problem with a purchase you get pushed from pillar to post is she/he going to pay me my petrol money did she/he even think of mentioning that she will solve it because it is their product and the bags was sealed meaning it was packaged by rcl employee not a makro employee so who is at fault here? I paid for your product with your name on.