Good thing this wasn't serious....

I have lodged a complaint on Whatsapp. 1st report was on the 13th of August. Was quite impressed by the interface and supp**** all the information requested, including all the photo's, thinking that this was going to give me fast feedback.

At the end of the questionnaire, I received a message A ticket has been created, for your reference, here is your ticket number: {BLANK}. A customer care agent will contact you to assist further.

On the 23rd August, I tried again to follow-up, but, with no reference number, I'm unable to go any further.

31.08.2021 I tried again a few minutes ago and now I don't even get a response.

This went from being a health issue for my animal (Catmor pouch blowing) to me now also being completely frustrated with your consumer complaint process.

You're a big company, with so many products, which I frequently purchase. This system really should work.