LN
Lingedzani N

1 reviews | Active since Aug 2012

29 Mar 2021, 15:00

Froth Worm infested Maize

I bought 5kg Tafelberg Maize Meal end of February ,when I wanted to cook the maize little did I know i'ld find worms inside.

I called customer care first on 3 March and twice after that to date to complain and the maize has not been exchanged or reimbursed. Customer service consultant did not action my request even after calling the 2nd time to request feedback.

My details were requested, I sent videos and pictures to a wats app number and I expected to have received delivery from RCL - nothing has transpired.

What boggles me is that I needed to use this maize that I was told not to discard beginning of March, it's end of March and I've resorted to buying another supply as customer care had no care in the world - no pun intended.

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Replies (1)
RCL Foods Grocery
RCL Foods Grocery's reply30 Mar 2021, 11:12
Official
Dear Lingedzani

We refer to the above post received.

Kindly accept our sincere apologies for any inconvenience caused by this.  Please note that we have forwarded your complaint to our Milling Team.


Best regards

RCL Customer Care