Bad customer care

I REPORTED YESTERDAY 8KG DOG FOOD YESTERDAY THAT HAD WORMS AGENT REQUESTED BATCH DETAILS WHICHBI SENT THROUGH AGENT ADVISED ON MAIL I WILL GET A 100RAND VOUCHER TO USE ON MY NEXT PURCHASE. WHEN I QUERIED WHEN WILL IT BE SENT THROUGH AGENT ADVISED THEY INVESTIGATING

IL ATTACHED AGENTS MAIL BELOW IF NOT SORTED TODAY TAKING ACTION FUTHER.