unfair treatment from RCI

i have been struggling to view availability on points on rci. i phoned in last year and was told that it is a setting that i need to change.it ended up my computer is not compatible.so if i phone to book over the phone i would pay that fee. so i only used the cash bonus breaks. i upgraded my computer this month and still i cant see availability on points, again i phoned, only to be informed it is because i belong to the holiday club as well and was transferred to \clubs"only to hear that no"