RCI's atrocious service and disrgard for customers

1. A week ago to this day I logged a request for a booking in Sun City, KwaMaritane or Bakung with Portia Mabaso. She promised to revert back and advice as I was on standby by yesterday. To date I'm still awaiting for feedback. She has not even had a decency to respond to my follow up email. 2. The manning of the RCI telephone system could equally do with improvements. Yesterday and this morning we spend time calling to follow up of this request. Once we were put through to Portia, one was perpetually on hold for an average of between 2/3 minutes, without anyone coming back to offer to take a message for a call back. After numerous times of trying, their lines would just cut. 3. This morning I called and was advised by the person who answered the phone, with displays of passive aggressiveness and somewhat undertones of condescending attitude that Portia and her supervisor were in a meeting and would call me back at 09h00... which never materialised. I find this disregard and tacit contempt for me as a customer utterly disgraceful and intolerable! I would like to RCI to officially advise me of my request status as a matter of urgency.