RCI shocking non responding on their mistake, but took my money

An official at RCI made an international exchange for me during 2025 for Nov 2026. A mistake was made with the year as requested in writing, which was then corrected. According to the new confirmation the holiday protector was not included, although I paid for it. On inquiery the official sent an email and said the holiday protector was activated. On 12 Oct 2026 I received my guestlist for the holiday, which indicates no holiday protector valid, despite my payment. RCI ignores my emails, and SUNSWOP just refer my enquiry to RCI. I even requested a meeting with the head of RCI in Johannesburg, but stil no response from them. This is shocking service by RCI