RCI has non existent client support.

<p>Membership number: 2 ********** 6</p> <p> <br />Re: Silversands 3: 20-22 May 2017</p> <p> </p> <p>The lifts were not working. My wife and myself are elderly and had to endure walking up and down to the 8th floor to get in and out of our apartment on Sunday and Monday. To make matters worse my wife suffers from high blood pressure and arthritis. </p> <p> </p> <p>On Sunday night my son had come over to pay us a visit. He suffers with asthma and had to endure the walk down the stairs were he did trip and fall. His luggage and coolerbox is irreparably damaged. Several guests were trapped in the lift at this time. </p> <p> </p> <p>Furthermore, on 7 June, Silversands charged an amount of R 10 to my credit card. What is this for? There was an issue with a cracked glass in the inventory that was clearly marked on the given list.</p> <p> </p> <p>Very disappointing holiday experience as we leave the luxury of our homes to be exposed to such conditions.</p> <p> </p> <p>RCI has failed to respond to any issues to date. </p> <p> </p>