RCI does not value its loyal customers.

I have 6115 points expiring at the end of July 2015. I was aware of these points expiring but have been unable to find space at any of our RCI favorite resorts or provinces. I contacted RCI and explained to them the earliest I can go away due to economic reasons (ie the costs of going away) and leave restrictions would be 26th Sep at Margate Sands which has space available. A mere 7 week extension on the expiry! RCI then reviewed my profile and said they would not extend the expiring points since my exchange requests have always been cancelled in the past. If the manager was looking at my profile properly she would have noticed I have placed various requests all over SA sometimes 9 months in advance to no avail! No requests have ever been fulfilled. Thus we have paid cash to go away and cancelled the requests. Now I have to lose 6115 points, which is an entire holiday, because RCI will not compromise for a loyal paying customer who has been with them for 13 odd years? This is not the way to keep your loyal customers. I will definitely NOT be renewing my membership with RCI and it is such a pity because we have received such good service in the past. Clearly RCI have lost the plot!