Poor customer treatment by RCI

I recently told RCI that I will not be renewing my membership next year, so they immediately cancelled my web portal access. This, while I am still a paid-up member. I spent 20 minutes on the phone to a Lerato today who after much hoo-haa reinstated my portal access and reset my password. Problem is I am still not able to log in as system keeps telling me I dont exist. Spoke to support and they cant even find me on the system!!!! What kind of company deletes a paid-up client???