Paid for holiday cancelled without my knowledge

<p>I booked a holiday with RCI, paid for the holiday and received confirmation. I then received a cancellation confirmation confirming I had cancelled my holiday about a week later. When I called the agent I booked with, he told me they had double booked and were looking for a unit for me, which would be confirmed by 16th of Jan. After not hearing from him, I called customer services, who told me that the agent would contact me, and the manager was aware of the problem. I still have not heard from RCI. I do not appreciate my holiday being cancelled, without me even being notified, and not notified of the progress/delays in finding me another unit!</p>