MISLEADING CLIENTS - FALSE INFORMATION GIVEN BY RCI

<p>Good day</p> <p> </p> <p>Can you please respond to my e-mail(s) dated the 5th as per attached and e-mail dated the 10th below.</p> <p> </p> <p>I cannot believe that it can take upto A MONTH to get an acknowledgement from yourselves. Let alone a resolution to my complaint. I space banked early in the year and made a reservation for Cape Town in Feb 2016, apparently my booking was then cancelled by an RCI representative and assumed that I knew this.</p> <p> Your recordings revealed that I was misinformed and no one ever contacted me to advise about the mysterious cancellation.</p> <p> </p> <p>N/B: I have extended the courtesy of NUMEROUS calls and requested to speak to the manager: local reservations and space banking and was transferred to your customer care consultant and spoke to Phile Thwala whom I have cc’s on this e-mail. He advised that the booking could not be found? How convenient! He has advised that he will go back and search for the recording and will come back to me within 24 hours.</p> <p> </p> <p>A MONTH LATER MY COMPLAINT HAS NOT BEEN RESOLVED.I cannot be left hanging for so long and no one has the decency to respond.</p> <p> </p> <p>Shocking service to say the least and false promises made and not once has he met the deadlines that he has promised. </p> <p> </p> <p>Disgusted customer</p> <p> </p>