Worst customer service/no care for clients/only care is for money

Worst customer service I have ever experienced. My rental never comes in on time. Excuses after excuses. Dealing with staff that don't even inform you when they leave. They must unprofessional service. They have no consideration for their clients, yet we are they ones paying them for a service. Pathetic. Clauses are put in place to scheme their customers and take our money. I'm appalled and disgusted at Rawsons service. As a long standing client I wish I had never dealt with them.