WORST AGENCY EVER!

From moving in you had to wait for a second pair of keys, you struggle with gate remotes to work and Ebenette informs you must find out from residents in the complex. Reporting faults to be repaired, it takes her 2 months to react after placing a bad review, reporting it to Rawson Head Office and contacting the owner. Only to say she never received the email. My Director will fire me if it takes me 2 months to act on a matter. Meeting her discussing the issues, sending whatsapp pictures of issues, it was read but never responded to and never reporting back on email and then lying by saying it was done telephonically. You live with ants on your kitchen cubbets whilst preparing food and nothing gets done. You report other issues, but they will complain about curtain tie bags that was put up, that was left in the house by the owner, but you clean a cubbet that was in the garage and move it to the kitchen, but nothing will be mentioned on that, you basically improve the place, but they complain about it. Due to failure to make essential repairs, this can be considered as harassment, that made the property uninhabitable and thus forced me to move out. It was again said no notice email was received. There was complaints of goods broken that was in working condition at the time I moved out. It was said quotes will be given, this was not done. They paid a big portion to the owner and a small amount to me after receiving no receipts of costs. Ebenette at Rawson does not make sure her property is free from hazards and defects. She does not respond to matters and lies about giving feedback. Her husband Wynand promise to deal with the matter in the correct way but also does not do what he said he would and protects her incompetency and pay out tenants deposits without receipts. Think twice before dealing with Rawson, even with proof, you loose!