1 reviews | Active since Jul 2016

21 Jul 2016, 15:40

Unsatisfied and Poor Service from Rawson Properties

<p>We are renting since 1 August 2015 a unit from Rawson Properties. We completed and submitted the inspection list with all defects to the unit to be replaced or repaired. Also in our our inspection list we mentioned to Rawson Properties that the shower door must be replaced. In November 2015 the faulty shower door dropped out of the rails and the glass broke into pieces. Rawson Properties is holding us liable now to replace the shower door, since we already reported the faulty shower door upon moving into the unit. Also they claim that we never should have used the shower if the door was faulty, to add on there is still defects in the unit that has not received attention.</p> <p> </p> <p>Communications from Rawson Properties are VERY poor. And we are waiting months before we get feedback from them. We are still waiting for feedback on this matter. </p>

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Replies (1)
Rawson Properties
Rawson Properties's reply22 Jul 2016, 06:52
Official

Dear Ilze

Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.

Regards

The Rawson Property Group Management Team