BL
Bonnie L
1 reviews | Active since Sept 2015
29 Sept 2015, 14:01
Unprofessional attitude from Rawson Edenglen
I bought a townhouse in end of July 2015. At the time of registration process, the rental tenant paid electricity bill for August in full amount to Rawson Properties Edenglen in September and Rawson incorrectly refunded the same amount to the previous owner instead of paying back to me as the new owner. <br> <br> Now I am trying to get the money incorrectly paid to the previous owner back from Rawson Properties Edenglen and they have told me that is my problem to resolve with the previous owner.<br> <br> Surely as it is their mistake. They should be the one to resolve the issue caused by them paying incorrectly.<br>
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Replies (1)Rawson Properties's replyOfficial
29 Sept 2015, 14:32Hello Bonnieee,
Dear Bonnie
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Bonnie
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Rawson Properties's reply29 Sept 2015, 14:32
Official
Hello Bonnieee,
Dear Bonnie
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Bonnie
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
