1 reviews | Active since Mar 2017
********* & Unprofessional
<p>I am renting a townhouse through Rawson Select Boksburg. When we viewed the unit 6 months ago we were promised by Amelda that the owner will fix everything that needs to be fixed BEFORE we move in. This never happened, I first email and nagged the agent, but in December they gave me the owners details & since then it's been an upward struggle to get the unit fixed. I have had NO SUPPORT from our rental agent. Lindi, one of the principals treated me like a DOG - I have NEVER been treated so badly in my entire life. I needed her help urgently because I could not get into the complex yesterday, her response was: It's Sunday, what do you expect me to do? I refused to sign a letter from the Body Corporate & yesterday someone changed the coding on the remotes without informing us, apparently the agent was informed that the tenants that doesnt comply will not have access. How on earth can you restrict access to tenants, I have my brother who is a Type I Diabetic staying with me, he also has a brain tumor, can you imagine my anxiety if I cannot get in and out????? How can you lock people out of a place they pay for? My husband at one stage wanted to take the motor off to allow us access, why do we have to go to these extremes???? Lindi assured me that I am not paying her enough for her to care & that I can move out if I am not happy...really???? Is this the way you treat your customers????? We started a heated argument and she dropped the call. After all said and done it is 6 months down the line and no one has even bothered to try and assist me. I rent through Rawson as I felt that your agent will always try and protect the tenant, but Rawson Select Boksburg proved that they have not an inch of humanity in them! I am so dissapointed. I will be looking for a laywer to take this matter futher. If Lindi wants me to move so badly, will she be paying my full deposit back?? Please be careful when choosing a rental agent. Lastly if you do not care about rental properties because they cannot make you rich why do you offer this service?????</p>
Dear Nicky
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Nicky
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Instead of an apology this is what I received......
Not everything contained in the email is true & the matter will be taken further.
I am not a problem tenant & I do not deserve the treatment I receive from Rawson.
Please keep in mind if Lindi kept calm & try to assist me I would have reacted the same.
Hi .
We were informed by the Body Corporate and representatives that the tenants refused to sign the documents needed for the coding of the remotes to be done, Therefore the coding was done for everyone else in the complex except them. (Please see email below we received as well from the person doing the decoding)
Nicky called us yesterday afternoon screaming telling us to come there immediately . None of those things are true which she is blaming us for.
We did however clearly explained to her that the Landlord has said that he will send out his team to fix the issues. We will attach those emails as well.
Please note that we also explained to Nicky that we will give the Landlord one more chance this week to attend to these issues. If we do not get feedback or if it is not sorted out within 7days we will get three quotes and choose the cheapest one and go ahead.
Nicky also did not inform us that the issues were never attended to. The last time we spoke to Nicky was in December and we immediately contacted the Landlord. You clearly admit below that you refused to sign the letter so you knew that your remotes no longer will work.
You also made it very clear that you do not want to follow the rules as you are not happy there, we then told you that you are more than welcome to move if you do not want to follow the rules.
The only reason we put the phone down was because you did not stop screaming and we refuse to talk to you while you scream and your husband swears in the background.
We have already spoken to the landlord again requesting these issues to be sorted out otherwise as we told you , we will then go ahead.
There are more than 20 emails sent between us and the landlord. Jacqui please let us know if you would like us to send that to you as well.
Emails :
From: meintjesjp40 **********
Sent: Friday, 03 March 2017 12:11 PM
To: Ian Hansen ********** />Subject: Unit 19 remote recoding
Good afternoon Ian & Rawson
I went out last night to pick up all the forms as some of them did not fill it in and promised for today but unit 19 said they wil not fil it in as tgey are fighting with the owner im not going to recode the the remote if they are not willing to fill in the form
Lezaan \lindi
Is this one of your rentals and if so you might have a problem on your hands
IAN HANSEN
Regards
Lindi & Lezaan
Instead of an apology this is what I received......
Not everything contained in the email is true & the matter will be taken further.
I am not a problem tenant & I do not deserve the treatment I receive from Rawson.
Please keep in mind if Lindi kept calm & try to assist me I would have reacted the same.
Hi .
We were informed by the Body Corporate and representatives that the tenants refused to sign the documents needed for the coding of the remotes to be done, Therefore the coding was done for everyone else in the complex except them. (Please see email below we received as well from the person doing the decoding)
Nicky called us yesterday afternoon screaming telling us to come there immediately . None of those things are true which she is blaming us for.
We did however clearly explained to her that the Landlord has said that he will send out his team to fix the issues. We will attach those emails as well.
Please note that we also explained to Nicky that we will give the Landlord one more chance this week to attend to these issues. If we do not get feedback or if it is not sorted out within 7days we will get three quotes and choose the cheapest one and go ahead.
Nicky also did not inform us that the issues were never attended to. The last time we spoke to Nicky was in December and we immediately contacted the Landlord. You clearly admit below that you refused to sign the letter so you knew that your remotes no longer will work.
You also made it very clear that you do not want to follow the rules as you are not happy there, we then told you that you are more than welcome to move if you do not want to follow the rules.
The only reason we put the phone down was because you did not stop screaming and we refuse to talk to you while you scream and your husband swears in the background.
We have already spoken to the landlord again requesting these issues to be sorted out otherwise as we told you , we will then go ahead.
There are more than 20 emails sent between us and the landlord. Jacqui please let us know if you would like us to send that to you as well.
Emails :
From: meintjesjp40 **********
Sent: Friday, 03 March 2017 12:11 PM
To: Ian Hansen ********** />Subject: Unit 19 remote recoding
Good afternoon Ian & Rawson
I went out last night to pick up all the forms as some of them did not fill it in and promised for today but unit 19 said they wil not fil it in as tgey are fighting with the owner im not going to recode the the remote if they are not willing to fill in the form
Lezaan \lindi
Is this one of your rentals and if so you might have a problem on your hands
IAN HANSEN
Regards
Lindi & Lezaan
On 6 March 2017 at 14:51, Rawson Rentals wrote:
Hi Nicky .
I spoke to you myself and was very calm. I treated you with respect but
that was after you and Lindi had a go at each other.
The reason Lindi got so upset was because you did not give her a chance to talk .
She said she was already on her way to you but due to the fact that your husband kept swearing in the back she turned around as she was not willing to expose
herself to that on a Sunday just coming from church. According to the people in the complex
you are very rude and they would like you to move out from Thorney Croft.
I really hope that we can sort this out as we have allot of clients which are very satisfied with our service . Yes you as the client is always right but do not disrespect the person you speak to.
Regards
Lezaan Wiid
On 6 March 2017 at 14:51, Rawson Rentals wrote:
Hi Nicky .
I spoke to you myself and was very calm. I treated you with respect but
that was after you and Lindi had a go at each other.
The reason Lindi got so upset was because you did not give her a chance to talk .
She said she was already on her way to you but due to the fact that your husband kept swearing in the back she turned around as she was not willing to expose
herself to that on a Sunday just coming from church. According to the people in the complex
you are very rude and they would like you to move out from Thorney Croft.
I really hope that we can sort this out as we have allot of clients which are very satisfied with our service . Yes you as the client is always right but do not disrespect the person you speak to.
Regards
Lezaan Wiid
I have been asked to move because I am rude.........please be careful when choosing a rental agent!!!!!!!!!
I have been asked to move because I am rude.........please be careful when choosing a rental agent!!!!!!!!!