Unacceptable service from Rawson Mooikloof agent

<p>We bought a property and had to work through the developer’s choice of agent Rawsons. I don’t want to go into the detail of the whole process, but it was not ideal.</p> <p>We had to drive the process from our side else we would not get any feedback. The only time we heard from him was when occupational rent came into question a day before we had to move in, this after I had an agreement with the attorney which was approved by the developer.</p> <p> </p> <p>During the whole process we started working through the developer’s attorney in order to get things done, because the agent was always too busy to help out during the process. We felt like intruders trying to get things done at the property after having agreement from the developer himself through his attorney.</p> <p> </p> <p>The reason for this complaint is we have been waiting three months for feedback after promises were made when we first viewed the property. This I later found out from the developer himself was incorrect and the agent should have never made the promise of bathroom cupboards being installed.</p> <p> </p> <p>The problem I have is this should be on the agent side to resolve, but I have not had any feedback for three months after bringing it to the attention of the agent.</p> <p> </p> <p>I really think Rawsons should rethink the way agents are being trained on how to manage a client during the sale of a property.</p>