Shocking customer service, uncaring rental agents

Worst service EVER from an agency that simply does not care about tenants. 2.5 months of broken, disrupted sleep due to an unresolved geyser/pipes issue in my block. The agents don't respond to emails, only WhatsApp, and the entire process. Plumbers have been in 7 times and nothing resolved. I am not allowed to call in my own plumber as per body corporate rules. Zero compassion, zero follow-through and zero empathy from the agents I'm dealing with at Rawson Cape Metro Classic. They are leaving me with no option but to cancel my lease early, just so I can get some sleep. The entire process has been infuriatingly frustrating. Prospective tenants: AVOID Rawson at all costs.