ZJ
Zelpha J
1 reviews | Active since May 2014
20 Aug 2015, 11:06
settlement amount still not processed
Im so disappointed with rawson service, Horrified in fact after 2 years renting with them. I believe 1 person ca ruin a Company's reputation. I mailed Andre numerous times to get my settlement after moving out on the 31/07/2015 however no response received, called him and he made promises that he will finalise my inquiry in a day or 2 however that has not happened, when I called him again as he has not came back to me, he has a nerve to tell me that he has been busy with other staff, im guessing my inquiry is not as important and that I must give him some days as he is also human, Im then probably a dog as he has to point out that he is human.<br> <br> In The past 2 years of dealing with Rawson it has been a slide, however this Adre guys has changed my thoughts around the company. If he cant handle the job he must just find something else. I need the settlement as it will be a deposit to my new place. My account details have changed to, Im hoping you confirm my banking details before your refund.
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Rawson Properties's replyOfficial
20 Aug 2015, 11:38Hello Zelphaj5,
Dear Zelpha
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Zelpha
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Best regards,
Rawson Properties's reply20 Aug 2015, 11:38
Official
Hello Zelphaj5,
Dear Zelpha
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Zelpha
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Best regards,