Rude, unhelpful and trying to ***** my deposit

I booked a holiday home through Rawson for the long weekend in September.<br> <br> I was informed two days before I was scheduled to check in that the house I had originally booked had been damaged in a storm and we would be placed in another house.I found this suspicious but had no time to look for another place so I was forced to take what Rawson was giving me.<br> <br> When we arrived at Sandy Toes the pool was littered with sand, insects and cigarette butts.The pool pump was not working.I called the office manager JOHAN NIEUWOUDT to ask for assistance, to which he very rudely responded that he will not be driving all the way back for sand in a pool.He did not answer my subsequent calls and proceeded to turn his phone off.<br> <br> Further to that, we discovered that the microwave was ancient and broken.There was an entire window missing in one of the bedrooms, of which I was not informed before arriving.There was broken glass at the bottom of the pool.The DSTV which I had paid for was not even connected.The chest freezer was not working and much more.<br> <br> Today Johan has the audacity to tell me that he will not be refunding my breakage deposit because of damage that already existed. RAWSON IS PATHETIC!!