Rawson's Nightmare. Don't use them.

I am so disappointed in Rawson’s Gillets. We were so excited to begin with regarding the rental of the flat in Kloof. After extensive background checks and credit checks by Rawson I was complimented by the agent Diane at how good my checks had come out and that we would be the new tenants. In hindsight I wish they had done the same detailed due diligence on the landlord. We were told there were two neighbors, one to the side of us and one below us. Rawson’s sneakily left out that the tenant downstairs was in fact the landlady. This we found out the day we did the key hand over when the agent Diane could not make the handover. Never once did the agent mention the landlord is our downstairs neighbour. In the beginning everything went well. We asked the landlords before we moved in to put a washing machine and dishwasher fitting in for us they happily did so. Most of the windows did not have latches on and we asked the landlords to put some on for us. It took weeks and weeks but they eventually did. Same with towel rails. This is where the trouble started our next door neighbor not the landlord bought a spaniel puppy. On day 1 the lady went to work in the morning and left the poor puppy outside and it was crying badly at the gate right at our front door this all while I am trying to run my home office and do work. I whatsapped the landlord to ask for help with this puppy and she came over and fetched the puppy and took it to her place. The day after the same happened the neighbor went off to work at 7am and the puppy started again. I whatsapped the landlord again at about 7:52am to nothing being done, I emailed the agent Diane and had no response I emailed Diane’s boss Bev and no response it was getting later and later in the morning and this puppy was still crying. I then decided to contact the SPCA and things started to happen after that. I got a WhatsApp from the landlord at 9:33am and she came to fetch the puppy once again. The WhatsApp read that I am unreasonable as she over slept this at 9:33am in the morning who over sleep at this time in the morning? The landlord started to get very unreasonable from here on. When we moved in we asked her if she had a fiber line and she said yes we then decided on an agreement that we will pay towards some of her fiber bill if she will let us make use of it during the week when we there she did not have a problem with it. And we did give her money towards it every month for use of her fiber. The same day she send me the WhatsApp and telling me I was unreasonable about the puppy crying she said that she will give me until the end of the month to get my own fiber as she will be stopping ours. PURE SPITEFILLNESS AND SOUR G****S OVER THE PUPPY if you ask me. I said thank you, we went home the Friday after this message and agreement from her that she gives me until the end of the month. We got home the Sunday evening and she switched the fiber off and changed her password. She went back on her word about waiting until the end of the month. PURE SPITEFILLNESS over the puppy. I went without internet for two weeks I could not do my work from home I had to go in to the office everyday which cost me in petrol money as well. The agent Diane knew I was going to be working from home as this was discussed when we looked at the place. Six months since we took occupation, we still have no curtain railings in the bathroom and kitchen, and so we have very little privacy. We keep getting promised by Rawson’s that it will be sorted out. Our alarm has never worked and we are still waiting to have it repaired. We have totally kept to our side of the contract in paying rent on time every time. Yet Rawson’s seem to side with landlady that is not prepared to keep up with maintenance, and they are clearly in breach of the contract. We have asked if we can move out and get our deposit back because of the poor landlord, but Rawson’s refuse, they hold me to terms and conditions in the contract when for some reason they don’t hold the land lord to their terms and conditions regarding keeping up with maintenance. It has also happened that the franchisee Bev has said she will get back to be before the day is over and she never did. We are constantly being **** to by Rawson’s staff. Now I have to seek legal advice because of Rawson’s poor service. Don’t trust Rawson’s one little bit.