Rawsons Head office/Rawsons Helderkruin

I cannot express the unprofessional service we have experienced dealing with Rawsons head office and Rawsons Helderkruin. We reported bad service from the branch and they have been no help we dealt with Elroy expressing our concerns and challenges. We put in an offer (Around March this year) with Rawsons Helderkruin, Martin was the agent and the principal is Estelle. Our home has STILL not transferred to my husbands name due to no building plans being provided for the property and nobody takes accountability for this as if we knew there were no building plans we never would have purchased this home on Wilde Amandel 185. To date the only people who give us feedback if we ask is the transferring attorneys and when we tried to have a meeting again with Estelle she chased us off her premises and we have a recording of her doing this which we have sent to rawsons head office too and nothing has been done about it? My question is how do you treat buyers like this? The dishonesty and lack of communication from such a big company baffles me it has been 7 months!!!!!!