Rawson Ruined My Family's Christmas - This is not just a review, it’s a public warning

I am beyond disappointed with the disgraceful service I received from Rawson Properties – Vaal Rentals, located at 57 Loch Street. This franchise has completely shattered my trust in the Rawson brand, thanks to the unprofessional conduct of its principal, Celeste Dippenaar, and agent, Adel Nel.

The Details of Their Betrayal: I inquired about a property listed as available from 1 December. After being assured repairs would be completed and the owner would vacate by that date, I paid a deposit in good faith. However, upon uprooting my family and relocating from Cape Town, I was blindsided by the following:

False Promises: The property wasn’t available. The owner was still living there on the promised date of 1 December. Deceptive Practices: I was only informed that I could move in on 17 December, after I had already traveled and made arrangements based on their assurances. Additional Hardships: The property had no electricity, and the promised repairs were incomplete. Yet, they insisted on charging an admin fee—for what, exactly? Their utter incompetence? The Emotional and Financial Toll: My family and I were forced to stay in an Airbnb during the festive season, paying premium holiday rates due to their failure to communicate honestly and effectively. They refused to refund my deposit, even though I never took occupancy of the property. Their refusal is unacceptable and reeks of ********* practices. This fiasco completely ruined our first Christmas together as a family. My Pledge to Expose Them: Rawson Properties – Vaal Rentals has left us feeling ****med and disrespected. Their lack of due diligence, failure to communicate, and refusal to resolve this matter honorably are appalling.

Until my deposit is fully refunded, I will:

Post reviews about this ordeal every day. Report this matter to the Property Practitioners Regulatory Authority (PPRA). Share my experience on platforms like Hellopeter, ComplaintsBoard, and social media. A Warning to Others: If you’re considering renting or dealing with Rawson Properties – Vaal Rentals, think twice. Their negligence and dishonesty come at a high emotional and financial cost. Spare yourself the stress and heartache—choose a more reliable agency.

Contact Information for Rawson Vaal Rentals: 57 Loch Street Franchisee of Rawson Residential Franchises (Pty) Ltd | Registered with the PPRA Phone: ***

This isn’t just a review—it’s a warning. Avoid them at all costs.

You said: Upon arrival on the 17th with my bags the owner still was in the house, the was no electricity the only thing they had done is cut the grass, until now, my deposit has not been refunded despite guarantees by Adel that my refund was going to be actioned ChatGPT said: ChatGPT Rawson Properties – Vaal Rentals: A Disaster from Start to Finish

My experience with Rawson Properties – Vaal Rentals (57 Loch Street) has been nothing short of a complete nightmare, characterized by blatant dishonesty, incompetence, and utter disregard for my family’s well-being.

What Happened: After being promised that a property would be ready for occupation on 1 December, I paid a deposit in good faith. However, upon arrival in town, I was told I could only move in on 17 December, forcing my family to scramble for alternative accommodation at festive season Airbnb rates.

On 17 December, I arrived at the property with my bags, ready to finally settle in, only to find:

The owner was still occupying the house. There was no electricity, and none of the promised repairs had been done. The only action taken by Rawson Properties was cutting the grass—a laughable and insulting attempt to make the property “ready.” Deposit Not Refunded Despite these failures, Adel Nel guaranteed me that my deposit would be refunded. Weeks later, this has not happened. I am left out of pocket, stressed, and livid.

The Emotional and Financial Toll This ordeal has ruined what should have been a joyful time for my family. Rawson Properties’ unprofessionalism and failure to uphold their promises left us stranded, financially strained, and emotionally drained during the festive season.

My Promise to Act Until my deposit is refunded in full, I will not stop speaking out. I will:

Report this incident to the Property Practitioners Regulatory Authority (PPRA). Share my story on every consumer review platform: Hellopeter, ComplaintsBoard, Google Reviews, and social media. Expose the sheer incompetence of Celeste Dippenaar and Adel Nel for their roles in this fiasco. A Warning to Potential Clients Do not trust Rawson Properties – Vaal Rentals. They will take your money, fail to deliver on their promises, and leave you stranded without accountability. Their actions are unprofessional and *********.

Contact Information for Rawson Vaal Rentals: 57 Loch Street Franchisee of Rawson Residential Franchises (Pty) Ltd | Registered with the PPRA Phone: ***

This is not just a review—it’s a public warning. Avoid them at all costs.