CP
Charlotte P

1 reviews | Active since Dec 2016

01 Dec 2016, 21:29

Rawson rented apartment from hell

<p>Rawson rented me an apartment in Upper Wynberg and the day I moved in, I found the place in an absolute state and digustingly dirty.</p> <p>The removable filter of the extractor fan above the stove was pitch black in the middle and yello on the side from the build up of old grease and oil. I emptied a whole can of oven cleaner trying to clean the oven. I later tried undiluted Clean Green which did not help much. The blinds in the kitchen was impossible to get clean as they were sticky from not ever being cleaned and oil and grease splatter fromthe stove.</p> <p>The carpets were also in a state with marks everywhere and it was obvious that they were never cleaned.</p> <p> </p> <p>I notified Rawson about the cupboard in the kitchen beingreally damp and smelling terrible. They did not think that it was a big problem and I continued to complain about it.</p> <p>It smelled so bad that I could not stand being near that cupboard and thus it was almost impossible to cook any food in that kitchen due to the proximity of that cupboard.</p> <p>I also began to feel quite sick and developed a cough that lasted two months.</p> <p>Eventually the cupboard was taken out and replaced.</p> <p>When the cupboard was removed, it was completely rotten and you could see the black marks on the walls.</p> <p> </p> <p>That was not all, the one wall in the lounge got wet from the rain and the paint made these huge bubbles with burst open. Fluffy white mold started to grow on the wall.</p> <p>I notified the owners and Rawson about this and they told me to tell them if it gets worse.</p> <p>It did get much worse.</p> <p>The wall stayed wet and the bubbles were now from ceiling to floor all burst open with white fluffy mold growing there. Black mold also started growing on the wall and one could smell that the wall was wet.</p> <p> </p> <p>I notified Rawson and just like before they dragged their heels and treated me like dirt.</p> <p>I could not take the stress of having to come home and face that apartment anymore and gave notice.</p> <p>I gave way more notice than required by the contract and also made it very clear why I gave notice.</p> <p> </p> <p>Rawson is now refusing to pay back my full deposit and only did a partial prorata repayment.</p> <p> </p> <p>They should clean up their act and stop treating tenants like dirt.</p> <p>How is anyone supposed to live in such conditions?</p>

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Replies (2)
Rawson Properties
Rawson Properties's reply02 Dec 2016, 14:37
Official

Dear Charlotte

Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.

Regards

The Rawson Property Group Management Team

CP
Charlotte P's update07 Dec 2016, 21:15
Reviewer Update

Dear Rawson Property Group Management Team,

No one has contacted me yet.

Regards,

Charlotte