Rawson Paulshof Stole Our Money!!

We used Rawson for two years. The first time was okay, with them charging us an arm and a leg for "tightening a bathroom rail". The second time, they withheld more of the deposit then they are entitled to by law.

The problem started when we did not renew our lease and decided to go with another agency for our rental.

We were using the Rawson Properties that cater to the Douglasdale, Sunninghill and Rivonia side.

We were TOLD that they would be witholding R2500 for utilities, even though we had paid a deposit for utilities (which was less than the amount that was being withheld). When we questioned this, they gave us some generic answer, which negated any and all accountability, even though we advised them that what they were doing was ******* (to withhold more than what was paid as a deposit).

They then decided to invoice us for utilities for an amount that was almost 1/3 more than our monthly consumption - obviously a ploy to try and justify the unilateral and greedy decision to withhold more than they were entitled to hold in the first place.

Our agent (Kerry and Ruth), after being done with us, did not bother to explain the reasoning or advise on what their policy was (even if it was against the signed lease agreement). The lady who handles the finance (Lindelwa), was evasive and refused to respond to emails or return messages that we left for her.

We absolutely regret ever using Rawson's services for finding property. It may not be all areas, but the one we dealt with was a nightmare. All they care about is the bottom-line and have no regard for due process or doing what they ought to do in line with the agreements signed.

If you can avoid it, do not use them as your agents when renting. You will receive a fraction of your deposit back and they do it without any shame!