Rawson Paarl Pathetic Customer Service

Rawson Paarl Pathetic Customer Service 1 July 2021 Rawson Paarl’s office and entrance are covered with all kinds of awards. They are disrespectful and unprofessional. I as a tenant cannot see how they achieved these awards, as it does not reflect in their service to me as a client. I’m posting my situation with Rawson Paarl to the public, so that no one ever makes the same mistake that I made to choose Rawson Paarl as an agent to rent from. Their Clauses do not protect you as a Tennant, but even Landlords have complaints about them for their bad service. Since I’ve moved in on March 2020, until June 2021, maintenance supposed to be done, was either ignored, or the Landlord’s permission was not given. 1. A side gate, which was meant for safety so that no one can enter your back yard, was not fully attached to the wall and could not close. Next to it was a Down-Gutter that was loose – it was never fixed. 2. The back door was a fire danger, as it could not open from the inside; the door opened to the outside, and the safety gate was on the outside. So I had to go outside to open the door. In case of emergency or a fire, this was a danger hazard. 3. The oven did not close properly, so I could not use it for baking cakes. 4. The rubber underneath/ next to the stove hob was removed, and was promised to be replaced. It was never fixed. 5. The ceiling in the front room was damaged because of leakage and was just covered only on one place, which left a mark. 6. The Garage Door was damaged from the outside, the rubber underneath the garage Door was broken, and at maintenance inspection it was pointed out the danger because the Door was out of balance. 7. A door hinge in the Bedroom was never fixed, even after two inspections.

NONE OF THIS WAS PAID ATTENTION TO, EVEN AFTER I’VE PAID R14 000.00 REGURLARY EVERY MONTH I was recently replaced as a Priest to serve a Parish in another Town. I informed the Agency in writing on the 1st June 2021 that I have to move, but I was also very much aware of my Lease Contract, and was also informed by Agency regarding Clause 33. The Agent, Carmen Joubert Contacted me on 2nd June 2021 to arrange for bringing clients for viewing, and assured me they will get a new tenant as soon as possible. On the 7th June 2021, she confirmed in writing via Whatsapp, that the new tenant will be moving in on the 29th June 2021. At that time, I continue to arrange for my move on the 17th June 2021, with the understanding of new tenants will move in on 29 June 2021, and the agency arranged for outgoing inspection on the 25th June 2021. On the 22 June 2021, The Agent, Carmen Joubert let me know in writing via Whatsapp, that I will still be responsible for rent, for the month of July 2021, because the new tenants cancelled. On 25 June 2021, Agent Carmen Joubert confirmed once again that she does have new tenants for 1 August 2021. Rawson Admin sent me a letter dated 30th June 2021: “ I have spoken with the landlord and she confirms that you will be held liable for July, August and September 2021 rent, as per the penalty in clause 33 of the Lease agreement. Once again, they want to keep me responsible for 3months Rent, while Agent informed me of new Tenants, 1 August 2021 whilst before a tenant that had to move in by 29 June and then cancelled putting the lease back on me , but Rawson gave me confirmation I can move out they have a nee tenant. On 1 July 2021, Rawson Admin informed me that Landlord demanded them to take the keys from me, even if I must pay for the next 3months. “The owner is persistent to have all keys and remotes handed in by today before close of business. As mentioned yesterday, the outgoing inspection was done and in effect all belongings should have been removed”. (from Rawson)

I fully understand my responsibility, and my commitment for Early vacating. But I was also mislead by the Agent, Carmen Joubert who assured me they have a new tenant. I left the rented house with a CLEAN OUTGOING INSPECTION REPORT. Rawson wants to keep my Deposit plus interest, and I will never know if, and when new owners might move in during July 2021. On top of all this, instead of the Agent Carmen Joubert, to apologise to me as client, for the inconvenience and mistake by giving the impression of new tenants, she became rude, and treated me with disrespect, shouting over the phone, and threatened me that I can go to court, I will not win, because Rawson Paarl had won all their cases in the High Court. If this is how Rawson Paarl treat clients, especially people from colour, they don’t deserve to be rewarded with trophy’s, because they don’t serve clients with respect and worse if you’re a person of colour. I reported her to the Principal, who is also her mother. The Principals’ response was she takes note and of me to report them to the Rental Tribunal, and also to Hello Peter. An attitude as if it does not matter. Their Vision does not reflect the truth as stated in their entrance. Rawson Paarl are not the most Trusted Property Brand in Paarl Area or in South Africa. Rawson Paarl do not delight their customers to the end. Please stay away from this Agency. I do not want to make excuse for early vacating, but regret doing business with them. As a priest this is my honest reflection of my experience. I see it my civil and religious duty to warn others.