Rawson Glenvista, Committing to bad business practice

<p>I have by far had the worst experience with an estate agent to date, where before I have never had this inconvenience.</p> <p> </p> <p>I signed up for a 1 year lease which was in breach on first day of occupation.</p> <p>Yet Rawson has not committed to fixing any issues or safety issues which has left us in a very unsafe situation.</p> <p> </p> <p>Meeting after meeting and promise after promise have turned out to be blatant lies and Rawson has only supported the slumlord in every instance with no actual positive outcome for us as paying leasees.</p> <p> </p> <p>I am taking this matter to the tribunal as Rawson provides no comfort and I would strongly advise no one ever uses Rawson Glenvista due to mal practice and absolute poor delivery on service.</p> <p>The locks are broken, the kitchen is falling apart, there are holes in the walls, the front wall is about to fall over as per their DIY expert Braam and yet they allow these issues to prevail.</p> <p>Me and my family wish to end our relationship with this uncooth service provider who has done just the bare minimum which was not even the actual main items that we requested must be fixed.</p> <p> </p> <p>We no longer wish to save this relationship as we do not support any form of dishonest business practice and I no longer wish to be associated with Rawson Glenvista in any way or manner.</p> <p> </p> <p>They have made statements time and time again that they would fix all of these matters quickly and have never actually done so.</p> <p>After formal meetings that got out of hand with the landlord and Rawson failing to provide proper training to their original agent Alex, who blatantly **** to us as customers when we accepted the contract, Stating that we could choose our own security company and then Rawson trying to force us to pay the Land Lords outstanding bills with Chubb, to not collecting s**** pallisades out of our yard which Alex and the Landlord did not arrange with us as planned and keep on pitching up when we are on our way out or did not agree for them to come, to just absolutely poor maintenance that simply didn't last on plumbing for longer than a day. Including the fact that for 7 months all the toilets and plumbing has been disfunctional and wastes excess water by the litres which we kept on asking must be fixed soon to avoid water wastage, which was only addressed 2 weeks ago after the damage has been done an I have had to pay the water bills while Rawson knowingly just lets this massibe inconvenience happen.</p> <p> </p> <p>Rawson Glenvista does not care and is only happy to see their monies paid to them and expects their customers to just take what they get.</p> <p> </p> <p>Alta De Beer Also stated in our meeting that I would not be able to take this matter to the Rental Tribunal as it is a contract between myself and Rawson Glenvista, which already pointed out the fact that they are saying that myself as a paying tenant has no rights and will have to wait for them to decide when I can actually live decently in a house that I am paying for.</p> <p> </p> <p>I need help to sort out this extremely poor service delivery and a unhealthy business relationship which has absolutely tarnished my image of Rawson as a whole.</p> <p>I have contacted on of the heads of Rawson in Head Office Jacqui Savage to sort out this matter and she has been helpful, but even her ask has not moved Rawson Glenvista as they seem to ignore her.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Nick</p>