Poor Service- Rawson Constantia

recently acquired a rental property via Rawson Constantia.

Due to a new opportunity in another province, I have been required to terminate my lease earlier than my contracted period. Since sending notification of this termination to my Agent, I have not had any proper communications from her on the procedure or on what the Landlord has said in this regard.

I have had to contact her and the Office to try to resolve this matter and to ensure that this process is undertaken in a manner that results in an amicable solution to all parties.

In my experience with this agent and office, it has become clear that the interests of the Landlord are put ahead of the tenant (myself). This has become abundantly clear from their communications with me. I also feel that I am being treated as a second-grade citizen in this regard, which is unacceptable.

My experience with the Estate Agent and Office has been nothing short of unprofessional and condescending.

I would also like an advanced rent amount aside from my deposits to be immediately refunded to me.

I just want this matter resolved and to move forward.

Please can a dignified response be tendered?