Poor service from Rawson Benmore Gardens

I listed my unit privately but was contacted by Rawson (Rose) who had a tenant who needed the unit for 4mths and would pay the 4mth rental and deposit upfront. I signed the lease (which stated the tenant would pay the 4mth rental in advance to Rawson account). I was paid an amount of R42740 a few weeks later by Rawson. <br> <br> On doing a recon after 4 mths I realized that Rawson actually underpaid me by R5460 which I pointed out, to the manager at the time Coleen. She promised me that this was just a mistake and that the money would be requested from the tenant who would be black listed if necessary. After numerous enquiries into the matter I contacted her again only to find she had left the company. <br> <br> Ben the new manager, said he would look into the matter and said that they would mail the tenant requesting payment. This never happened. I was told today they are not obliged to help me and that they were actually doing me a favor mailing the tenant. Rose who has also left Rawson confirmed that she really thought that the tenant had paid the full amount and did not realize that underpayment was made to Rawson.<br> <br> I expected Rawson Benmore would take some responsibility for the mistake !