1 reviews | Active since May 2016
Pathetic service, not doing their job
<p>It is sad that I have to go this far, but this is my only chance of getting feedback.</p> <p>I previously laid a complaint against the Rawson Secunda Rentals department, but I am not going to mention my various struggles with them before, just the latest. As of the 1st of July, a had a new Rentee in my property that Rawson Secunda manages for me by renting it out on my behalf. This time I signed contract with a company because payments are more assured that way. This month on the 10th of August I still didn't receive my payment, I sent an email to inquire and phoned to find out what is going on; the Rawson personnel tell me that the tenant is being difficult and asking for the statement, off-course they will be, because they don't pay the rent, the company does? After I corrected the person it seems that the company director who makes the payments were off sick. Surely someone could have made the payment by now it has been(16 days). After another phone call and 3 emails, and even a SMS to the owner, it is now 6 days later and Rawson couldn't care less. I need to get feedback and my payment. I don't want excuses, I want my money to be paid to me, that is their job.</p> <p>As soon as my contract with Rawson Secunda expires, I will never use them again and I will warn everyone I know about their poor service.</p>
Dear Elizabeth
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Elizabeth
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
