Pathetic service

Hi, need help with Rawsons agency, bought a property and when the key was handed over there were a few things I was unhappy with. There were tenants occupying the property before me. The kitchen sink was leaking, the burglar and sliding door downstairs could not open, one of the toilets are overflowing in the bedroom and my burglar guard in my bedroom cannot open. Rawsons then sent a contractor to attend to all my issues, a couple of days passed and when I asked for feedback from the contractor I was asked to liase with Rawsons. Rawsons then requested the agent to fix all these faults. He attempted to fix the leak by the kitchen sink on 01.09.2020, and left it at an even worse state (what's app videos were sent to Tobie and Madelein) it is still dripping to date (11.10.2020, what does this mean for my water bill). My gate still doesn't lock, even the locking system was stripped by the agent (how safe am I), he 'fixed' the sliding door in the lounge however it is a struggle to lock from the outside as an adult, it's worse for my 12 year old child, so we are forced to use the garage door. I have been communicating with Rawsons (Agent- Tobie, who then asked me to liase with Madelein, thereafter, Madelein referred me to Frederick and I managed to contact him and send my concerns to him on the 29.09.2020, I have since not gotten any feedback, even after I keep contacting Rawsons properties in Wilgeheuwel) since the 05.08.2020 (I received my keys on the 04.08.2020) and have been ignored for the most part.