One sided customer service with no accountability

I have recently relocated from a Rawson Property in Douglasdale and I am in the process of acquiring my deposit. After receiving the quotation for damages for the property I asked for a broken down quote with all the expenses detailed from the agent ,as only one value was on the quote. In addition I requested an opportunity to get an independent inspector to view the property as they had used their own inspectors (who are paid a commission from Rawson). Two weeks later after calling Rawsons numerous times and sending multiple emails to the agent and also asking for the dealer principle name and contact details I have not heard anything from them! The deposit is still being withheld and I refuse to pay for damages not made by me as there was no inspection from Rawsons agents. I have never met the agent and the agents refuse to travel to Douglasdale to discuss anything because it is \too inconvenient because their offices are in Edenvale"- this is business"