RO
Richard O

1 reviews | Active since Sept 2013

08 Aug 2016, 12:49

One needs a PA to organise a viewing with Rawson

<p>Multiple times in the past 2 weeks I have tried to contact the rental representative for the Somerset West branch of Rawson Properties and never picked up. I have called multiple times, send multiple detailed SMSs as asked for by the representitive, but never got any response further than that.</p> <p>I have also tried phoning the branch directly, in which I got the same answers, to leave a detailed message and that I will get back an answer. </p> <p>I do not have enough money to hire a PA to organize a viewing with the agency and time is also a valuable resource. Thus I feel insulted that I do not get any phone calls back in regards to my interest in renting with Rawson. I have put too much trust and expected a higher level of service from Rawson. So, sorry about that. I will just avoid using a middle man, known as rental agents. Or am I wrong here?</p>

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Replies (1)
Rawson Properties
Rawson Properties's reply10 Aug 2016, 06:49
Official

Dear Richard

Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.

Regards

The Rawson Property Group Management Team