Office closed for a month -No emergency contact nr

On 21 December 2015 my geyser started tripping the main power switch. I tried to get in contact with Rawson Properties Moreleta since the 22/12/2015 to no avail as the offices closed on 11/12/2015 only to reopen 04/01/2016. With no luck and or emergency contact nrs I eventually contacted head office for some assistance. This too was dismal but I did get the principal of Moreleta office's cell nr, which was just another dead end as this phone was switched off. I have emailed and sms'd the principal in hopes of some assistance. Needless to say this did not happen. Today I called and asked for some assistance (after 3pm I still have had no feedback) to which their response was merely they were closed!! My question is what rental agent closes for a month with no way to get hold of anyone and no emergency nrs? This is the most unprofessional I've seen. Going on 2 weeks with no hot water and they are only phoning around for solutions now after 3pm!! Only rental agency I've come across with so many complaints.