NOt so good Customer Care from Rawson Margate Branch

<p>I used the Rawson Margate vacation properties in December 2016 and on the email i received upon paying was i am going to receive the refundable deposit 2 weeks upon my exit date. In January when i called to check on my payment i was told they are still busy and should get it in the next few days. The next time i called i was told that the transfare was made on the 6th of January and to my suprise there was nothing on my acccount. They sent proof of payment and the account number is 2 digits missing from the one i gave to them. Since then i am the only one who keeps calling to check on the progress of the supposedly investigation they requested from ABSA, it just seems like i'm the only one who is concerned whether this case gets resolved. Again i called today that my emails are not getting answered and I was told the email address I'm using the person is on leave. Meaning if one person goes to leave the whole place is at a standstill. Its frustrating as small as the deposit is not that much but I feel customer care should be carried out till the end of the transaction not only when am suppose to pay them, then i get speedily responses from them.</p>