Non Disclosure

Let me start off by saying the agency is by far the most unprofessional company I have ever dealt with. We moved into our complex without being notified that our pets had to be sterilized. We were never issued the complex rules until it was requested by us.It was by chance the body corporate found out that our pets were not sterilized after laying a formal complaint about our neighbours abusing our dogs. We were then summoned to have our pets sterilized, we explained that we were about to get married and could do this in the new year. They refused and insisted that we pay a R50.00 a day penalty fee until we had our pets sterilized ( we never received the penalty schedule either). We then requested with Rawson if it would be possible to shorten our lease, they agreed to this without penalties. We left the unit in perfect condition and was still complimented by the agent on the exit inspection. We just received our deposit back, with no statement explaining why they short paid our deposit by nearly R7000. I would never ever recommend Rawson to anyone as I find they are underhanded and just pass the buck even though it was there fault for not disclosing valuable information. <br>