Non communication to email

Mail was sent to Tony Clarke & Martine Ralfe on 4 October 2015 with regards to the Section Number error at The Breede River Lodge (as requested by Martine). To date no communication has been received. Phoned reception at head office on the 21 October only to be told that Martine and Tony had been away for the last 2 days and would pass on the message to make contact. Due to the Rawson agent inserting the incorrect Section Number on all documents, my neighbour and I have had to do a Rectification on the two properties resulting in additional costs of R12 757.19. It is common knowledge that all agents pay a monthly figure into a Fidelity Fund to cover such or any other errors. As Rawson's benefitted from my purchase in 2010, I see fair that they should cover the additional costs incurred. By simply not communicating will not solve this issue.