BS
Bronwen S
1 reviews | Active since Oct 2015
25 Feb 2016, 19:12
NEVER CALLS BACK
I am trying to get a rental property that is being leased by Rawson property in Strandfontein - I have called on numerous occasions but the phone either just rings or is on voicemail. Twice I got through and spoke to Tanya who took my details and said\ Let me see if those properties are still available\" NEVER CALLS ME BACK. Today she said she would call me back in an hour... its been HOURS!!<br> <br> Moving in itself is stressful but dealing with agents that don't respect their clients is unnecessary<br> <br> Phoning me back is part of her job... Terrible service!! "
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Rawson Properties's replyOfficial
26 Feb 2016, 08:35Hello Bronwen1983,
Dear Bronwen
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Bronwen
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Best regards,
Rawson Properties's reply26 Feb 2016, 08:35
Official
Hello Bronwen1983,
Dear Bronwen
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Dear Bronwen
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Best regards,