PB
Petro B

1 reviews | Active since May 2016

18 May 2016, 08:21

Lack of response and assistance from Rawson Properties

<p>I bought an investment property that was managed by Rawson Properties Northriding. A lot of confusion and ugliness ensued when I tried to appoint my own property manager to replace Rawsons, which is not worth mentioning here.</p> <p> </p> <p>The bottom line is that Rawson has failed to respond to my queries dating back to April. They have withheld the contact details of my tenant from me, meaning that I am not able to contact the tenant directly to inform them that I am the new landlord. They have failed to let the tenant know who the new managing agent is, and have accepted rental from my tenant and have not paid it to me. Their excuse is that the principal of Rawson Properties North Riding has bronchites. This is not acceptable. I have to pay rates and taxes, levies and a bond instalment, and am not receiving any rent due to Rawson's hurt feelings that I fired them??? They have no right to collect rental onn my behalf and are maliciously keeping money that are not due to them, instead of paying it to me.</p>

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Replies (3)
Rawson Properties
Rawson Properties's reply18 May 2016, 11:58
Official

Dear Petro

Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.

Regards

The Rawson Property Group Management Team

PB
Petro B's update20 May 2016, 11:55
Reviewer Update
Hi While I understand that the group consists of independently owned franchises, the reputational risk is still yours. I received a commitment from June at the Northriding franchise that she will send documents through by close of business on 19 May, it is now nearly close of business on 20 May and still no word from her. I have now lost all my patience with this matter and will refer this to attorneys for legal action to be taken against Rawson. You have left me no choice. My rights are being blatantly disregarded.
PB
Petro B's update20 May 2016, 11:58
Reviewer Update
Oh yes and how about your own promise on the 18th that someone from head office will contact me to "get details and clarification"? Obviously you don;t take the matter very seriously at all, despite the nice words that you like to typo on Hello Peter for the world to see.....