Incompetence and *******ion
<p>Had our electricity cut off by Eskom on Monday because Rawson Fourways have not been paying the bill after we pay them. This is the 2nd cut off in 9 months. 3 nights now with no power. </p> <p>Yesterday they sent their 'electricians' to *******ly reconnect us and were then denied access by body corporate of the complex after coming with an angle grinder to cut off the Eskom lock. Talk about *******ion and ********* behaviour........</p> <p>Not one word of apology,</p> <p>Our request to have someone from head office speak to us has been turned down,</p> <p>No response on our request to ensure that alternative accommodation be made available while they sort out the mess.</p> <p>No acknowledgement to our request to have all the expenses we are incurring due to this covered by them.</p> <p>I suppose only route of recovery is to approach the rental housing tribunal and maybe report this issue to various *******ion watch bodies and use social media and the press to get a response.</p> <p>Sadly probably another night of no power for my family due to supremacist attitude of Rawson. </p>
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Rawson Properties's replyOfficial
15 Sept 2016, 08:06Dear Patrick
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Best regards,
Rawson Properties's reply15 Sept 2016, 08:06
Official
Dear Patrick
Thank you for bringing this matter to our attention. The Rawson Property Group consists of independently owned and operated franchises. However, as a franchisor, we consider all complaints to be important and therefore one of our staff will be contacting you shortly to obtain further details and clarification, so that your issues can be addressed as swiftly as possible by the relevant franchisee.
Regards
The Rawson Property Group Management Team
Best regards,
's updateReviewer Update
16 Sept 2016, 08:08Thank you Rawson Property Group Management - I will be eagerly awaiting the contact and swift addressing of the issues.
's update16 Sept 2016, 08:08
Reviewer Update
Thank you Rawson Property Group Management - I will be eagerly awaiting the contact and swift addressing of the issues.
's updateReviewer Update
27 Sept 2016, 08:42Thank you to the franshise owner who has professionally dealt with this. A man of integrity who understands the value of customers. I always appreciate dealing with people who have humility - willing to admit when something has gone wrong and focused on correcting it and ensure that there is a win-win for both parties. All mis-understandings sorted through the very cordial meeting we had yesterday and my impression of Rawson has been positively shifted.
's update27 Sept 2016, 08:42
Reviewer Update
Thank you to the franshise owner who has professionally dealt with this. A man of integrity who understands the value of customers. I always appreciate dealing with people who have humility - willing to admit when something has gone wrong and focused on correcting it and ensure that there is a win-win for both parties. All mis-understandings sorted through the very cordial meeting we had yesterday and my impression of Rawson has been positively shifted.